Privacy Policy

Mental Monkey Studios respects your privacy. This Privacy Policy explains the types of information we may collect through this website, how we use and protect that information, and the choices available to you.

It applies to general visitors and to individuals who submit enquiries or apply for client access. It does not form part of, or override, any separate agreement you may enter into with us.

We may collect the following categories of information:

• Information you submit through contact, enquiry and project request forms, such as your name, company, email address, phone number and the details of your message or brief.
• Information provided during client registration or onboarding, including contact and company or business information.
• Communications and correspondence you exchange with us.
• Basic technical and browser information where applicable, such as the pages visited and approximate region, to the extent made available by your browser.
• Website usage information where applicable, collected in an aggregated and non-identifying form.

We do not knowingly collect more information than is necessary for the purposes described in this policy, and we do not knowingly collect personal information from individuals we have reason to believe are minors.

We use the information we collect to:

• Respond to your enquiries and requests.
• Provide services you have requested and manage project communication.
• Onboard clients, administer accounts and deliver services.
• Operate and improve our website and internal administration.
• Help maintain security and comply with legal and regulatory obligations where applicable.

Where you are granted access to our client systems, those systems may contain project, contact, approval, asset and service information relating to your engagement with us. Access is provided on an authorised basis and is governed by the terms applicable to your engagement.

This policy does not describe the internal technical architecture of those systems.

We do not sell personal information. We may share information with service providers who process it on our behalf to help us operate our website or deliver services, under appropriate instructions and safeguards. We may also disclose information where required by law, to protect our rights, or where you have consented.

We do not name specific third-party processors in this policy unless they have been approved for public disclosure.

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements that may apply, and thereafter in line with our internal retention practices.

Where you request deletion of information you have submitted, we will action reasonable requests in accordance with applicable obligations.

We apply reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We do not hold out any specific security certification unless that certification has been verified and published.

This website uses minimal storage technologies necessary for it to function. Where additional cookies or similar technologies are introduced, they will be described here and managed in line with applicable requirements.

You can configure your browser to refuse or delete these technologies, although some features of the website may not then function as intended.

This website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Depending on where you are located and the laws that apply to you, you may have rights in relation to your personal information. For visitors in South Africa, the Protection of Personal Information Act (POPIA) provides a framework for the lawful processing of personal information.

Subject to applicable law, you may be entitled to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in appropriate circumstances.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant authority.

To exercise any of these rights, please contact us using the details in the Contact section. This policy is not a substitute for legal advice and does not constitute legal certification.

We may update this Privacy Policy from time to time. Changes will be reflected on this page with a revised effective date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details below.